At The[Pant]Pro·ject, we aim to process and deliver your orders as smoothly as possible. This Shipping Policy explains our order processing timelines, delivery estimates, shipping procedures, and related conditions.

1. Order Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed.

Processing includes order verification, product preparation, packaging, and dispatch arrangements. Orders placed on Sundays or public holidays may be processed on the next business day.

Processing times may occasionally vary due to high order volumes, promotional events, or unforeseen circumstances.

2. Estimated Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the destination, courier service, and local delivery conditions.

Delivery timelines are estimates and are not guaranteed. Remote locations or circumstances beyond our reasonable control may require additional time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

If free shipping is advertised for a product or promotion, the applicable terms and eligibility requirements will be displayed with that offer.

We do not intend to impose undisclosed shipping charges after an order has been placed.

4. Delivery Locations

We deliver to serviceable locations across India, subject to courier availability and applicable restrictions.

Delivery availability may depend on your PIN code. Please provide a complete and accurate delivery address, including your PIN code and a reachable phone number.

If your location is not serviceable, we may contact you to discuss available options or cancel the order and process any refund due, as applicable.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

If you select COD, please ensure that you or an authorized recipient is available to receive the parcel and pay the applicable order amount at delivery.

COD availability may be subject to order verification, courier restrictions, and other eligibility conditions.

6. Order Tracking

Where tracking details are provided by our courier partners, we will share the tracking information through available communication channels, such as SMS, email, or WhatsApp.

Tracking updates may take some time to appear after dispatch. You can use the tracking details to check the shipment's progress.

7. Delayed or Missing Orders

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to:

·          Courier or logistics disruptions.

·          Weather conditions or natural events.

·          Public holidays or high order volumes.

·          Incorrect or incomplete delivery information.

·          Other circumstances beyond our reasonable control.

If your order has not arrived within the expected delivery period, contact our support team with your order number so we can help investigate.

8. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate delivery details at checkout.

If a parcel cannot be delivered because of an incorrect address, an unreachable phone number, or repeated unsuccessful delivery attempts, the courier may return it to us.

If you notice an error in your address, contact us as soon as possible. Address changes cannot be guaranteed once an order has been processed or dispatched.

Any additional shipping or reshipping arrangements will be communicated to you and handled in accordance with applicable law.

9. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Include your order number, a description of the issue, and clear photographs of the product and packaging where possible. We will review your request and advise you about the available replacement, return, or refund options under our Return and Refund Policy and applicable law.

10. Returns and Refunds

Shipping-related returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

Eligible return requests should generally be submitted within 7 days of delivery, subject to the conditions stated in that policy.

Any applicable return-shipping arrangements or charges will be communicated in accordance with our published policy and applicable consumer law.

11. Contact Information

If you have questions about shipping, delivery, or tracking, please contact us:

Store Name: The[Pant]Pro·ject
Email: support@thepantproject.com
Phone: +91 7289877349
Address: Secunderabad Railway Station Road, Bhoiguda, Hyderabad, Telangana – 500003, India
Customer Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST
Sunday: Closed

We appreciate your trust in The[Pant]Pro·ject and thank you for shopping with us.