At The[Pant]Pro·ject, customer satisfaction is our priority. We want you to shop with confidence. If you receive a damaged, defective, or incorrect product, or if your purchase qualifies for a return, we're here to help with a simple and transparent process.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return if:

• The return request is made within 7 days of delivery.
• The product is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging are intact.
• The product has not been damaged due to misuse, washing, improper handling, or normal wear and tear.

Non-Returnable Items

Returns are not accepted for:

• Innerwear and personal-use products.
• Sale or clearance items where specifically marked as non-returnable.
• Customized or altered products, where applicable.
• Products that have been used, washed, damaged, or altered by the customer.

The[Pant]Pro·ject reserves the right to reject return requests that do not meet the eligibility requirements, subject to applicable consumer protection laws.

2. Return Process

To request a return, contact our customer support team using the details provided below.

Please include:

• Your Order ID.
• Your full name and contact number.
• The reason for the return.
• Clear photographs or videos of the product, particularly if it is damaged, defective, or incorrect.

Our support team will review your request and provide instructions for the next steps. Please wait for return authorization before sending any product back.

Note: Return shipping charges may apply where permitted by applicable law, unless the product received is damaged, defective, or incorrect.

3. Refund Policy

Once the returned product has been received and inspected:

• We will notify you whether your refund has been approved or rejected.
• Approved refunds will generally be processed within 5–7 business days.
• The time taken for the refund to reach your account may vary depending on your bank or payment provider.

Refund Method

The[Pant]Pro·ject currently offers Cash on Delivery (COD) on eligible orders.

For approved COD returns, refunds will generally be processed through bank transfer or another mutually agreed method.

Customers must provide accurate bank account details when required. We are not responsible for delays caused by incorrect information, although we will assist in resolving refund issues where possible.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Provide your Order ID and clear photos or videos of the product and its packaging.
• Retain the original packaging until the issue has been reviewed.

After verification, we will arrange an appropriate resolution, which may include:

• A replacement, subject to availability; or
• A full refund.

There will be no additional return shipping charge for verified damaged, defective, or incorrect products.

Nothing in this policy limits any rights available to customers under applicable consumer protection laws.

5. Order Cancellation

• Cancellation requests may be made within 24 hours of placing an order or before dispatch, whichever comes first.
• Once an order has been shipped, cancellation may no longer be possible under our standard cancellation process.
• To request cancellation, contact our support team as soon as possible.

Your statutory rights regarding cancellation and refunds remain unaffected.

6. Return Inspection

All returned products are subject to inspection before a refund or replacement is approved.

A return may be declined if the product:

• Shows signs of use or washing beyond what is reasonably necessary to inspect it.
• Has been damaged through customer misuse.
• Is missing original tags, packaging, or accessories required for the return.
• Does not meet the applicable return eligibility requirements.

If a return is declined, we will communicate the reason to you.

7. Important Notes

• Refund processing and bank settlement times may vary.
• Customers should provide accurate information to help us process returns and refunds efficiently.
• Return requests are reviewed individually.
• The[Pant]Pro·ject may update this policy when necessary. Updates will be published on this page.
• Any policy changes will not override rights that customers have under applicable law.

8. Contact Information

For return, refund, replacement, or cancellation-related queries, please contact us:

Store: The[Pant]Pro·ject
Address: Secunderabad Railway Station Road, Bhoiguda, Hyderabad, Telangana – 500003
Phone: +91 7289877349
Email: support@thepantproject.com

Customer Support Hours:
Monday–Saturday: 10:00 AM–7:00 PM (IST)
Sunday: Closed

Thank you for shopping with The[Pant]Pro·ject. We appreciate your trust and will do our best to resolve your concerns fairly and efficiently.