At The[Pant]Pro·ject, we want you to feel confident shopping with us. If your purchase does not meet your expectations, please review our return, exchange, and refund guidelines below.

1. Return Eligibility

You may request a return within 7 days of delivery, provided the product meets the following conditions:

·          The product is unused, unworn, and unwashed.

·          The product is in its original condition, with original tags and packaging where applicable.

·          The product shows no signs of damage caused after delivery, alteration, or misuse.

·          You provide your order number and the reason for the return.

All requests are subject to product inspection and the applicable conditions of this policy.

2. Exchange Policy

If you need a different size or wish to exchange an eligible product, contact our support team within 7 days of delivery.

Exchanges are subject to stock availability. If the requested size, colour, or replacement product is unavailable, we will inform you of the available options.

Please do not send products back before receiving return instructions from our support team.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide:

·          Your order number.

·          A description of the issue.

·          Clear photographs of the product and its packaging.

After reviewing your request, we will advise you on the appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

Your rights under applicable consumer protection laws remain unaffected.

4. Non-Returnable Items

Unless required otherwise by applicable law, certain items may not be eligible for return or exchange, including:

·          Products specifically marked as non-returnable.

·          Items damaged through misuse, unauthorized alteration, or improper care after delivery.

·          Products returned without the required order details or after the applicable return period.

Any exclusions will be applied subject to applicable consumer protection requirements. Defective, damaged, or incorrectly supplied products will be handled in accordance with applicable law.

5. How to Request a Return or Exchange

To request a return or exchange:

1.      Contact us by email or phone within the applicable return period.

2.      Provide your order number, product details, and reason for the request.

3.      Include photographs if the product is damaged, defective, or incorrect.

4.      Wait for our team to review your request and provide instructions.

5.      Pack the approved item securely and follow the return instructions provided.

Items sent back without prior coordination may take longer to process.

6. Return Shipping Charges

For eligible returns due to a change of mind, size preference, or similar customer preference, return-shipping arrangements and any applicable charges will be communicated before the return is completed.

If the product is defective, damaged, or incorrect, we will provide an appropriate resolution in accordance with applicable law and our customer support process.

7. Refund Policy

Once an approved returned product is received and inspected, we will notify you of the outcome.

If a refund is approved:

·          Online payments: Refunds will generally be issued through the original payment method, where supported.

·          Cash on Delivery (COD): Refunds may be arranged through bank transfer or another mutually agreed method, subject to verification of the required details.

Approved refunds are generally processed within 5–7 business days after the return is approved. The time taken for the amount to appear in your account may vary depending on the payment provider or bank.

Any refund will be handled in accordance with applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests may generally be considered within 24 hours of placing the order or before dispatch, whichever is earlier.

Once an order has been dispatched, cancellation may no longer be possible under the ordinary cancellation process. Please contact our support team for assistance.

9. Contact Us

For return, exchange, or refund assistance, contact us:

Store Name: The[Pant]Pro·ject
Email: support@thepantproject.com
Phone: +91 7289877349
Address: Secunderabad Railway Station Road, Bhoiguda, Hyderabad, Telangana – 500003, India
Customer Support Hours: Monday to Saturday, 10:00 AM–7:00 PM IST
Sunday: Closed

Please include your order number in all return or exchange inquiries so we can assist you more efficiently.

Thank you for shopping with The[Pant]Pro·ject. We appreciate your trust and will do our best to provide a fair and helpful resolution.